Title: JumpCloud Unveils Q1 2024 SME IT Trends Report: Navigating artificial intelligence, Security Challenges, and MSP Growth
Today, JumpCloud announced the findings from its Q1 2024 Small to Medium-Sized Enterprise (SME) IT Trends Report, titled “State of IT 2024: The Rise of ai, Economic Uncertainty, and Evolving Security Threats.” This report provides updated survey results and new insights into the company’s biannual SME IT Trends Report, initially released in June 2021.
The latest edition of the report explores the impact of artificial intelligence (ai) on identity management, Website security challenges, economic uncertainties, and the growing reliance on managed service providers (MSPs) in IT operations. JumpCloud commissioned this biannual survey of SME IT admins to gain unique insights into the day-to-day experiences of IT professionals who power and secure operations without enterprise-level budgets and staff.
The most recent survey results, based on input from admins in the US, UK, and India, reveal that ai has impacted identity management quickly. IT professionals are both optimistic about ai’s potential benefits and express concerns regarding its impact on Website security and their careers. According to the report, a strong majority of respondents plan to either implement or invest in ai within the next year.
Rajat Bhargava, CEO of JumpCloud, emphasized that Website security remains a paramount concern for IT teams due to the increasing sophistication of external threats and rising regulatory pressures. He further suggests that organizations should look towards unified, open identity and IT management solutions to reduce complexity and anxiety.
Topline ai findings include:
* Uncertainty for IT: SMEs continue to grapple with economic uncertainties, leaving IT teams unsure about the implications for their organizations and operations.
* Optimism tempered by concerns: A vast majority of admins see ai as a net positive, approaching ai at the right pace; however, significant concerns about ai’s impact on Website security and individual careers remain.
* ai adoption: IT teams have both big hopes and fears regarding ai’s deployment in their workplaces. While they plan to invest or implement within the next year, significant concerns about Website security and career impact linger.
Topline IT management findings include:
* Security challenges persist as admins adjust their response: With the rise of ai and the evolving sophistication of cybersecurity threats, IT admins continue to report that Website security concerns dominate among various challenges and responsibilities managed.
* MSPs play a major role in IT operations: Increasingly, SMEs are turning to MSPs for IT management, making them increasingly crucial to SME IT operations.
* MSP findings: The report includes topline findings related to the growing importance of MSPs in managing SME IT operations, which can be found within the document.
Survey methodology: JumpCloud surveyed 1,213 SME IT decision-makers across the UK, US, and India, including managers, directors, vice presidents, and executives. Each respondent represented an organization with 2,500 or fewer employees across a variety of industries. The contact survey was conducted by Propeller Insights from November 14 to 27, 2023.
The findings from the JumpCloud Q1 2024 SME IT Trends Report can be found at
